Products

 

Organizational Research Products

 

Employee Opinion Survey
The Employee Opinion Survey is a standardized survey that assesses all employee opinions known to have an influence the level of employee commitment and effort, including: Confidence in senior management, Relationship with supervisor, Expectation and role clarity, Rewards and recognition, Identification with mission, Fairness and Respect, and Engagement. It has been designed to answer questions like:
  • What is the level of employee commitment?
  • How does the level of commitment affect our performance?
  • What are the key drivers of organizational performance?
  • How does my organization's performance compare to others?
    • HSE Culture Survey
    The HSE Culture Opinion Survey is an adaptation of the Employee Engagement Survey for use in environments in which dealing with risk and uncertainty is prevalent. Like the Employee Engagement Survey, it assesses all those employee opinions known to have an influence the level of employee engagement, including: Confidence in senior management, Relationship with supervisor, Expectation and role clarity, Rewards and recognition, Identification with mission, Fairness and Respect, and Engagement. In addition, it assesses qualities of the environment known to be related to high levels of safety: consistency, level of tolerance for risk, mutual accountability for high levels of health and safety, and others. and has been designed to answer questions like:
  • What is the level of employee engagement relative to creating a culture of safety?
  • What is our culture, and how is it affecting our performance?
  • What are the key drivers of performance?
  • How does my organization's performance compare to others?
    • Leadership Evaluation and Awareness Resource Network (LEARN™)
    LEARN™ is a 360° assessment tool that provides leaders feedback about practices that are known to be correlated with effectiveness and high performance. Participating leaders receive feedback on such leadership factors as: Providing Direction, Thinking Strategically, Making Decisions and Solving Problems, Building a Collaborative Culture, and Developing Others. LEARN™ participants receive a detailed assessment of their strengths and learning opportunities, as well as guidance in developing leadership capacity.
    Leadership Safety Profile (LSP)
  • The LSP has been designed to provide a snapshot view of leadership practices as seen by direct reports. It assesses two core dimensions that drive operational and health and safety performance excellence: Relationship oriented practices and achievement oriented practices. The LSP consists of 21 statements describing leadership practices. The direct reports rate their direct supervisor on each statement using the rating scale provided for each statement or question.
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    • Leadership Values Preference Inventory (LVPI)
    The LVPI provides feedback relative to five core capabilities or competencies: Achievement Motivation – the strength of your need to be in charge of your environment,; Relationship Motivation – the strength of your need to form relationships with others; Influence Motivation – the strength of your need to exercise social power and influence; Security Motivation – the strength of your need for stability; and Self-Confidence – the degree to which you are self-assured and emotionally fit. The LVPI is used to build awareness and encourage learning and development of new leadership capacities.
    Team Evaluation and Awareness Measure (TEAM)
    TEAM is a short survey designed to provide groups real-time, actionable feedback relative to six identifiable stages of team learning and development including, Shared Purpose, Trust, Individual Differences, Giving and Receiving Feedback, Problem Solving, Letting Go. This feedback can then be used as a basis for discussion and team development.
    The Change Readiness Audit
    The Change Readiness Audit is designed to assess the core factors which influence the successful and effective integration of technical and cultural change strategies. It is a tool for examining your organization’s readiness for change. Is yours a change-oriented culture? If not, why? It is both a diagnostic and a prescriptive survey. It enables you to identify gaps in your current organization, and it also provides guidance in terms of how to eliminate any gaps which might impede successful and effective change.
    The Coaching Skills Checklist
    Effective coaching involves knowing the qualities of effective coaching relationships, placing value on the process of coaching, and enabling others to reach their full potential through promoting continuous learning. The Coaching Skills Checklist provides a 360° assessment that measures six dimensions of excellent coaching, including: Creating the Learning Environment, Establishing a Climate of Trust and Risk Taking, Developing Empowering Relationships, Giving and Receiving Feedback, Delivering Coaching, and Changing Attitudes. Each dimension is comprised of a number of behaviorally defined items to which managers, peers, and subordinates provide the coach feedback. This feedback enables the coach to identify gaps in his or her coaching skills repertoire. A Coaching Skills Library is used to help coaches develop their skills.

    High Performance Culture Products

    Rapid Change Deployment Workshop
    Change takes place at the individual and team levels. The Rapid Change Deployment Workshop is organized around our TTLP model as discussed in our book Change At Work. There are seven core foci of effective change: leadership, teamwork, a shared need and purpose, commitment, a method for making change, monitoring progress and aligning systems and processes. This workshop takes small groups of employees actively engaged in a change process (Change Leadership Teams or Action Learning Teams) through each of these steps in a highly participative yet real process of designing change at the local and team level.

    Leadership Alignment Workshop
    This highly interactive workshop is based on our High Performance Leadership Model. This model shows that those leadership practices enable employees to meet their needs for purpose, achievement, autonomy, and belonging lead to high levels of employee commitment and effort. This workshop teaches participants how to integrate these approaches into their daily leadership practices and in the process create highly committed, competent, and caring individual employees.
    Coaching Skill Development Workshop
    This highly interactive workshop is based on our coaching for high performance model. We have found that effective coaching is a five phase process: Caring, Observing, Awareness, Communications, and Helping. This workshop teaches participants how to integrate this approach into one’s daily leadership practices and in the process create highly committed, competent, and caring individual employees.
    High Performance Team Development Workshop
    This highly interactive workshop is based on our high performance team model. It is provided to intact teams working on real change issues. The focus of the workshop is on learning how to create an open environment, accept and respect each other, work together, solve problems and resolve conflicts, and stay focused.

    Customer Research Products

    WebFocus™ Virtual Focus Groups
    WebFocus™ is a proprietary suite of software tools used for conducting virtual focus groups with hard to reach audiences. These audiences can be “brought together” in WebFocus™ by logging into an easily accessed interactive web site and dialing into a conference call from the privacy of the participant’ choice of venue. This format allows real-time communication between the participants, the focus group moderator, and the anonymous client, resulting in valuable and instantaneous data collection that could not be accomplished with traditional focus groups.
    A valuable feature of WebFocus™ is the client‘s ability to anonymously observe the participants as they interact virtually. Clients can send the moderator private text messages to help facilitate probes into areas of particular interest. Another huge advantage of using WebFocus™ is that nobody has to travel. Participants and clients all connect in the comfort of their home or office. No hassles with facilities, traffic, or parking. WebFocus™ captures both the data collected during the virtual focus group as well as the group discussion via the telephone. Clients receive a transcript of the group discussions, a log of entries onto the web site and a detailed report summarizing key findings of the focus group.
    Ad Concept Testing
    Ad Concept Testing is a tool for helping you understand what works with your advertising messages. Through our proven research approach, you can systematically gather input in into creating ad campaigns, test competing campaigns, and implement only those messages that work. Once you have developed potential concepts for a campaign, our assessment process provides objective analysis of one or more concepts. Through the eyes of your target audience we evaluate your ad concepts on the critical dimensions that impact the overall effectiveness of the advertising including:
  • Ability of the ad to break though clutter
  • Clarity of the message
  • Perceived importance and relevance
  • Message retention
  • Emotional reactions – both positive and negative
  • The “ripple effect” – will your ad create a word of mouth buzz?
    • Our concept testing is done either using conventional or virtual focus groups or via the web using panels provided by SSI, the pre-eminent provider of research sample in North America.
    Customer Loyalty Survey
    The Customer Loyalty Survey is designed to assess these experiences that produce loyal customers. It captures customer opinions relative to six dimensions of customer experience that, when added together, produce loyal customers. The process enables you to measure support and its determinants and take actions to improve how you are perceived relative to those factors that increase support. Unlike pure satisfaction measures, this process acts as a lead indicator of your effectiveness as an organization.