Organization Transformation Process
A Seminar for Learning How to Facilitate Continuous Learning and Change

Quick "cures" for organizational ills come and go at a rapid rate. What remains constant is the need for organizations to continuously learn and adapt to a changing world. Successful organizations demonstrate the ability to learn and change. This ability enables organizations to successfully plot a course through the current economic and competitive environment; and enables them to survive and profit, while providing an empowering environment for those responsible for doing the work of the organization.

Organization Transformation Process seminar is designed to help organizational leaders and managers facilitate continuous learning and quality improvement. Its broad aim is to provide these key people the knowledge and skills they need to be able to foster continuous learning and change in their organizations. The goals of this seminar are to understand key knowledge and skill areas such as:

• The Organization Transformation Process
• The process of change
• A framework for identifying change levers
• Action learning and research
• Techniques for building commitment to change
• Techniques for building employee involvement in the change process

This is a hands-on, experiential seminar is designed to be most effective with intact work groups. The seminar is conducted over a three-day period. Participants receive a detailed training guide which explains how to effectively use the tools and techniques of Organization Transformation Process.

GOALS: The Quality Audit

GOALS (General Organizational Adaptive Learning Survey) is an advanced measuring system designed to help organizations gain and maintain a competitive advantage in today's marketplace. The starting point for the development of GOALS was the Malcolm Baldrige National Quality Criteria and the large body of research that exists concerning the factors contributing to organizational performance. GOALS provides leaders with information about the seven quality criteria and related subcriteria. It also provides action-oriented information about the organization's strengths and weaknesses relative to the Baldrige quality factors, as well as other aspects of the total work environment. GOALS data can be used to:

• Discover how your organization is perceived on important quality dimensions and critical performance factors
• Identify areas of strength and opportunities for improvement
• Track and analyze quality improvement efforts
• Develop internal benchmarks
• Compare your organization to other organizations in your industry
• Project your Baldrige Award score based on employee perceptions and the Baldrige scoring procedure
• Increase employee awareness of quality
• Calculate the impact and cost of change on your quality improvement efforts
• Monitor results of change over time
• Adjust action plans to ensure success

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