Scope of Products and Services

Somerset Consulting Group is committed to working with our clients in becoming more productive through the process of continuous learning. We provide services and products in five broad areas:

Consulting in Organizational Development
Research
Surveys
Training Development and Implementation
Human Resource Development and Management

Click HERE to Download one of our Brochures

Consulting

For the past 20 years, one of our major thrusts has been in helping organizations become more effective in creating value for their customers. Our aim is to work with our clients as partners in learning how to learn and adapt to change. Our work with clients involves helping them develop a vision and focus for change and to manage the change process through developing, deploying, and evaluating the change process.

We work with our clients to help them develop and effectively deploy innovative solutions to the problems that prevent them from achieving their full potential. Among the services we provide our clients are:

• Development and deployment of strategic plans
• Linkage of strategic plans with day-to-day operating activities
• Development and deployment of continuous process improvement initiatives
• Development and deployment of customer service management programs
• Implementation and management of organizational change and transformation

Research

Properly designed and executed research can provide leaders with answers to questions vital to the organization's success:

• Who are your customers and what do they need and require?
• How do your customers perceive you?
• How do you compare to your competitors?
• What enhances or limits employee productivity?
• What do your employees think about the organization?

Principal consultants of Somerset Consulting Group have been conducting customer and organizational research for over 20 years, using the latest methods and technology to conduct:

• Market Research
• Customer Satisfaction Research
• Employee Opinion Research
• Public Opinion Polling

Somerset Consulting Group can provide clients with a full range of organizational, employee, and customer research services. We have designed and conducted numerous employee satisfaction and customer surveys for a variety of clients, including high tech manufacturers, telephone companies, utilities, research and development organizations, public agencies, and many more.

Our staff employs a variety of qualitative and quantitative techniques to help you capture and use the kinds of information that will enhance your organization's ability to meet and exceed customer needs and requirements, both current and future.

Surveys

Somerset Consulting Group designs and conducts surveys of employees and customers. We have designed and conducted numerous surveys for a variety of clients including utility, semi-conductor and computer companies, cable networks, steel producers, telecommunication industries, and many others.

Somerset works with clients in a collaborative process to help them meet their needs for valid and useful data. Our survey process includes:

• Definition of data needs
• Design of data collection tools
• Data collection and analysis
• Joint feedback and data interpretation
• Prioritization of needs
• Planning and implementation
• Evaluation and continuous learning

In short, we provide clients with a holistic survey experience in which the aim is to make data available to the broadest sector of the organization so that it can be used to improve performance and bottom-lined results.

Somerset can provide your organization both customized as well as standardized surveys. The standardized surveys are available in two formats - the traditional paper and pencil format as well as an on-line computerized version. The computerized surveys use our OPEN^tm Software. The OPEN^tm Software is a tool which helps users design and develop survey tools, collect and analyze data, create reports, interpret data, and use data for the purposes of effective transformation and change. In its standard configuration OPEN^tm consists of eight survey tools, each of which is available in paper and pencil as well as software driven surveys.

Training

Somerset staff have many years experience in the areas of training development and implementation. We can provide you customized, results-oriented training in a variety of areas

Needs Assessment - Somerset can develop and implement the latest techniques in the area of training needs assessment.

Design - Using needs assessment data, we can design your training program using our experience in instructional systems design.

Development - Our staff can then develop your training program to your specifications or we can provide turn key customized training programs which meet your specific organizational needs.

Implementation - We can implement training programs by utilizing a "Train-the-Trainer" design or by directly training your employees.

Evaluation and Continuous Improvement - We believe that training should produce results. We can help you evaluate and improve training so that your training investment pays off in bottom line performance.

HR Development

Our view is that great organizations are people organizations. These organizations are able to attract, develop, and retain quality people. Somerset Consulting Group can help you achieve these human resource goals:

• Leadership Development
• Employee Motivation

Key Words

employee opinion survey, customer satisfaction surveys, organization effectiveness survey, quality research, program evaluation, project impact evaluation, coaching, team development, team assessment, leadership, leadership assessment, leadership development, performance measurement, performance management, metrics, performance measures, balanced scorecard, program management, project management, strategic planning, business strategy, business planning, executive coaching, strategic alignment, facilitation, workshops, seminars, focus groups, training, team building, cultural transformation, change management, cost benefit analysis, benefit cost analysis, business case analysis, management analysis, benchmarking, best practices, performance based, decision support, process improvement, quality management, management, process improvement, business applications, data mining, knowledge management.

Back to Top